Warranty & Refund Policy

At Your Next Gear, we stand behind the quality and reliability of our products. Below, you’ll find our comprehensive policies regarding warranties, refunds, and protection from customer-side issues like incorrect addresses.

1-Year Warranty

We offer a 1-Year Warranty on all purchases, ensuring your satisfaction and peace of mind. This warranty covers any manufacturing defects or issues that affect the functionality of the product.

Free Replacement:

If your product becomes defective within one year from the date of purchase, we will replace it free of charge. This warranty applies to any issues stemming from manufacturing defects.

How to Claim Your Warranty:

1. Contact Us:

Reach out to our customer service team at [email protected] if you experience any issues with your product.

2. Provide Details:

Please include your order number, a detailed description of the problem, and any relevant photos or videos showing the issue.

3. Return Instructions:

Our team will provide instructions on how to return the defective item. Please note that you are responsible for covering the return shipping costs. We will not process a replacement until the defective item is returned and received.

4. Receive Your Replacement:

Once we receive the returned item and verify the defect, we will promptly process your replacement and ship it to you.

Refund Policy

At Your Next Gear, we strive to provide the highest quality products and exceptional customer service. Please review our refund policy carefully:

Refunds Within 24 Hours

Refunds are only available within 24 hours of purchase, provided the product has not yet been shipped. We encourage you to carefully consider your purchase and contact us immediately if you wish to request a refund within this timeframe.

Protection Policies

1. Responsibility for Providing Correct Shipping Address:

It is the customer’s responsibility to provide a complete and accurate shipping address. We are not responsible for lost, destroyed, or undeliverable packages due to incorrect or incomplete addresses provided by the customer.

2. No Refunds for Incorrect Address:

If a package is undeliverable due to a customer-provided incorrect or incomplete address, and the item is lost or destroyed, no refunds will be issued. We strongly advise customers to carefully review all shipping information before completing their purchase.

3. Return Shipping Costs for Warranty Claims:

For warranty claims and refunds, customers are responsible for covering the cost of return shipping. We will not process a replacement or refund until the defective product is returned and inspected. The return address and instructions will be provided upon filing the warranty claim.

4. No Liability for Third-Party Delays:

We are not responsible for delays or disruptions caused by third-party couriers, customs, or any other external factors beyond our control. However, we will assist in tracking and providing support to ensure you receive your product.

Contact Us

If you have any questions about our policies, please do not hesitate to contact our customer service team. We are here to assist you and ensure you have a positive experience with Your Next Gear.